Terms and Conditions

Validity of contract

By making a purchase via Shirts with Buttons website, the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Shirts with Buttons) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Shirts with Buttons will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order.

Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.


Where you have ordered goods which will be tailored to your exact requirements such as made to measure shirts, you may cancel any order placed (whether or not confirmed) at any time within 24 hours of placing the order and receive a refund of the price.

Any statutory consumer rights are unaffected by these conditions.


Our prices are based on the cost of materials, labour, transport, taxes and duties and all other relevant costs at the date of placing the order and/or order acknowledgement and on the work being carried out within normal working ours.


All transactions made are through the online payment merchant. The customer receives payment confirmation when payment details are entered and the ordering process is concluded.


Shirts with Buttons values and respects your privacy. We do not sell, trade, lease or rent any of your personal information with unauthorised third parties. We use cookies and other technologies to keep track of your interactions with our site and services to offer a personalised experience.


We will aim to dispatch the goods ordered by you as soon as possible after your order has been accepted by us to the postal address you have given for the receipt of goods. However, we cannot guarantee an exact delivery date and your goods may take longer to be dispatched if the goods you have ordered are not in stock at the time of placing your order or they are to be dispatched to an address outside of the UK.

Postal charges payable for goods dispatched in the UK will be notified to you in the confirmatory email. Deliveries outside of the UK may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.

Returns Policy

Because all our shirts are individually tailored to your measurements, it is not possible for us to re-sell them. Therefore refunds are not available unless there is a factory fault with the shirt. In this case the shirt must be returned unworn with all tags still attached, in its original packaging and properly protected.

Returns that are damaged, soiled or returned without their original labels and packaging will not be accepted and may be sent back to the customer.


All descriptions, drawings, specifications, illustrations and advertising we provide, issue or contained in our website or other materials, are approximations only and should not be relied on by you as precise or construed literally. We are unable to guarantee that product images you see on this website are completely accurate representations of the products as the display of images will depend on your viewing device and its colour capabilities. Whilst we will endeavour to match particular colours, this is not always possible. As a result these do not form part of the contract.

We reserve the right to change any descriptions, drawings, specifications, illustrations, and advertising materials at any time without notice.

Force Majeure

We reserve the right to defer the date of delivery or cancel the contract (without liability to you), if we are prevented from, or delayed in, the carrying on of our business, due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riots, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant and machinery, fire, explosion, flood, storm, epidemic, failure of a utility service or transport network, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting suppliers, carriers or subcontractors, or inability or delay in obtaining supplies of adequate or suitable goods and materials provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give notice in writing to us to terminate the contract.

Privacy Policy

All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and may disclose/use (together “Use”) certain information about you (“Data”) for marketing purposes. This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use.

When ordering goods you will need to provide certain Data such as your contact details and demographic information. We will store this Data and may use it to contact you with details of our products for sale and otherwise for the normal use and improvement of our Site.

We use Google Analytics to enable us to monitor and improve our Site, it may gather certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you come from and go to and the parts of the Site you visit. This is the only third party we disclose information to.

We endeavour to take all reasonable steps to protect your personal Data but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in willful default.

All transactions are performed through PayPal, and therefore you are bound by their terms and conditions in respect of payment transfers.

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